FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship to over 25 countries worldwide, ensuring that our products reach you no matter where you are.
When will my order be shipped?
Your order will be shipped as soon as the payment is confirmed. Once processed, you'll receive a confirmation email with the shipping details and tracking information.
What is your return policy?
We accept returns for any issues with the product within 30 days of purchase. If you're not satisfied or encounter a problem, please contact our support team, and we'll assist you with the return process.
How long will it take until I receive my order?
Delivery times depend on the destination and the carrier used, but we guarantee that your order will arrive within a maximum of 15 business days. You’ll receive tracking details to monitor your shipment every step of the way.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase is simple! Browse our catalog, select the product you want, and click "Add to Cart." Once you're ready, proceed to checkout, fill in your shipping and payment details, and confirm your order. You'll receive a confirmation email once your purchase is complete.
How do I know if my order is confirmed?
Once your order is confirmed, you'll receive a confirmation email with all the details, including your order summary and tracking information. If you don’t see it in your inbox, be sure to check your spam or junk folder.
Can I change my shipping address after my order is placed?
If your order hasn’t been shipped yet, you may be able to update your shipping address. Contact our support team as soon as possible with your order details and the new address. Please note that changes cannot be made once the order is in transit.
Can I change my billing address after placing my order?
Once your order is placed, it’s not possible to change the billing address. If you notice an error, please contact our customer support team immediately. We’ll do our best to assist, but changes can only be made before the order is processed and shipped.
Products
Below are some common questions about our products
What size should I order?
Most of our products are one-size-fits-all. Please refer to the product description for any specific measurements or details. If you have any concerns, feel free to contact our support team for more assistance!
Where can I find information on sustainability?
You can find detailed information on the sustainability of our products in the product descriptions. We highlight the materials used, eco-friendly practices, and any certifications our products may have to ensure they meet sustainability standards.
Do you offer gift cards?
We don’t offer traditional gift cards, but after any purchase, you'll receive a 20% discount code for your next order, valid for up to 30 days. Additionally, if you subscribe to our newsletter, you'll receive a 20% discount code. During special occasions, we also provide exclusive discount codes to thank our customers for their support!